Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 15 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

 

Mail your return to the following address:

 

The Good Soft

Attn: Returns

RMA #

11664 Peacock Lane

Fontana, CA 92337

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

• Digital Products are FINAL SALE and cannot be returned except if they can be proved that they do not work.